Terms and Conditions

A. USE OF THE SITE

B. PRODUCT INFORMATION

C. ORDERING PRODUCTS

D. INTERNET PURCHASES REFUND AND RETURN POLICY

E. IN-STORE PURCHASES REFUND AND RETURN POLICY

F. CONTACT CIRCLE C CUSTOMER SERVICE

G. CONTACT CIRCLE C RETURNS DEPARTMENT

H. DIGITAL MILLENNIUM COPYRIGHT ACT NOTICE

I. MISCELLANEOUS

Welcome to the circleCsupply.com website (the "Site"), the official website of Circle C Country Supply and its affiliated and subsidiary companies (collectively "Circle C"). Circle C encourages you to read carefully these Terms and Conditions and our Privacy Policy (collectively "Terms") before using or registering on the Site. These Terms describe the legal relationship between you (an individual, representing yourself, or if applicable, acting as legal representative for a company or other legal entity) ("you" or "your") and Circle C. Circle C provides web-based services and information to you subject to these Terms.

You must be at least 13 years of age to use the Site and/or any related services provided on the Site. If you are between the ages of 13 and 18, you may use the Site and services with the consent and involvement of your parent or legal guardian. By accessing, browsing and/or otherwise using the Site, you represent and warrant: (i) that you are at least 18 years of age or (ii) that, as parent or guardian, you agree to these Terms and authorize your child who is between the age of 13 and 18 to use the Site and related, subject to your responsibility for their conduct.

The current version of these Terms is January 19, 2017. Although you may "bookmark" a particular portion of this Site and thereby bypass these Terms, your use of this Site still binds you to these Terms. Circle C reserves the right to update or modify these Terms at any time without prior notice to you. For this reason, we recommend that you review these Terms whenever you use this Site. If you do not agree to these Terms, do not access the Site.

A. Use of the Site (back to the top)

1. General. This Site may contain certain proprietary notices and intellectual property information, the terms of which must be observed. Information on the Site may contain technical inaccuracies or typographical errors. Information, including store-based pricing, advertising and marketing materials, product pricing and availability, may be changed or updated at Circle C’s discretion without notice.

2. Conduct. As a condition of use of the Site, you represent and warrant that you shall not use the Site for any purpose that is unlawful or prohibited by these Terms. You agree to abide by all applicable local, state, national and international laws and regulations and you shall be solely responsible and liable for all acts or omissions that occur while you access the Site.

3. Monitoring of Site. Circle C has no obligation to monitor use of the Site or retain the content of any of the sessions on the Site. However, Circle C reserves the right at all times to monitor, review, retain and/or disclose any information necessary to satisfy any applicable law, regulation, legal process, governmental request or the business needs of Circle C.

4. Information You agree that all information submitted to us shall be true, accurate and complete. No information or material provided to Circle C by you, or an agent working on your behalf, may (i) contain vulgar, obscene, threatening, or otherwise unlawful language or material; (ii) reasonably under the circumstances might be deemed threatening, abusive, harassing, tortious, vulgar, hateful, or racially, ethnically, or otherwise offensive or discriminatory; (iii) be tortious, defamatory, libelous, invasive of another person’s privacy, or violate another person’s publicity rights; (iv) bear any false, disguised, or misleading origin; or (v) be confidential and you do not have a right to disclose. By sending content, information or material, you grant Circle C an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit, and/or distribute materials or information, and you represent and warrant that you own or otherwise control all of the rights to such information or materials and that Circle C is free to use ideas, concepts, know-how or techniques that you send us without any compensation or acknowledgment.

5. Copyright and Intellectual Property Ownership. Circle C is the sole and exclusive owner of all intellectual property rights in and to all aspects of the Site including, without limitation, any related patents, copyrights, trade secrets, trade names, trademarks, service marks, goodwill, moral rights, and any other intellectual property or proprietary rights or intangible assets recognized under any laws or international conventions. Circle C may modify, disable, or delete the Site, its functions and/or Site content at any time and for any reason without prior notice.

6. Limited License to Use Materials Provided on the Site. Circle C grants you a limited license to use the materials made available on the Site only for your personal use. The materials on the Site shall not be used for any commercial purposes whatsoever. You acknowledge that any copies or derivative works created from the materials on the Site shall be the sole and exclusive property of Circle C. Circle C, in its sole discretion, may revoke this license at any time without prior notice to you and without liability.

7. Right to Download. You may only download content displayed on the Site for non-commercial, personal use provided you also retain all copyright, trademark and other proprietary notices, symbols and/or indicating marks contained in the material, do not modify or alter the material and do not copy or post the material on any network computer or broadcast the material in any media.

8. Termination of Use. Circle C may, in its sole discretion, terminate your account or your use of the Site at anytime without liability. You are personally liable for any orders that you place or charges that you incur prior to termination.

9. Disclaimer. You assume all responsibility and risk for the use of this Site and the Internet generally. This Site is provided by Circle C on an "AS IS" basis. Circle C makes no representations or warranties of any kind, express or implied, as to the operation of this Site or the information, content, materials, or products included on this Site, to the fullest extent permissible by applicable law. Circle C disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, non-infringement of intellectual property rights or other proprietary rights, and freedom from errors, viruses, bugs, or other harmful components. Circle C will not be liable for any damages of any kind arising from the use of this Site, including, but not limited to direct, indirect, special, incidental, punitive, consequential damages or damages resulting from loss of use, data, or profits, or business interruption arising out of or in any way connected with the use of the Site, and delays on the Site, or the inability to use the Site, any portion thereof, or any hyperlinked website, whether based on contract, tort, negligence, strict liability or otherwise, even if Circle C has been advised of the possibility of such damages.

10. Limitation of Liability. IN NO EVENT SHALL CIRCLE C OR ANY OF ITS RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, INDEMNITY, EXEMPLARY OR PUNITIVE DAMAGES, LOSSES OR CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) ARISING FROM OR IN ANY WAY RELATED TO THE ITEMS SOLD THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, LOSS OF REVENUE, OR ANTICIPATED PROFITS, OR LOST BUSINESS, SALES OR ANY OTHER TYPE OF DAMAGE, TANGIBLE OR INTANGIBLE IN NATURE, EVEN IF CIRCLE C OR ITS RESPECTIVE REPRESENTATIVES OR SUCH INDIVIDUALS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW. ALL TRIALS BY JURY AND ANY LIABILITY OF CIRCLE C FOR INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARE WAIVED.

11. Links to Other Web Sites. This Site may contain links to other websites to help customers learn more about the products available at Circle C. Circle C is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Circle C of the subject website or any association with its operators. Circle C does not have control over, and is in no manner responsible or liable for, the availability, accuracy and content of the websites to which this Site is linked. Circle C makes no representations whatsoever about any other site you may access through this Site.

12. Indemnification. You shall indemnify, defend and hold Circle C and its officers, directors, employees, shareholders, members or agents harmless from all damages, liabilities and expenses (and all legal costs including attorneys' fees, court costs, expenses and settlements resulting from any action or claim) arising out of, connected with or resulting from any violation of these Terms by you or your use of the Site or information provided by you to the Site.

B. Product Information (back to the top)

1. Information. Unless indicated otherwise, most products and services featured on the Site are available directly from or through Circle C. Circle C has made a conscientious effort to display and describe its products and services on the Site accurately so that you can get a good idea of their design and use, and of the services offered.

2. Content. Circle C provides content related to products for informational purposes only. Every effort is made to ensure the detail and accuracy of all product information, however Circle C makes no warranties or representations related to same. Furthermore, any products that contain technical, pharmaceutical and/or procedural information are provided for informational purposes only. In no way should such information be considered a direct or indirect professional representation. Circle C does not represent and guarantee that such information is accurate, timely or complete. As such it is recommended that all product related questions be directed to a licensed and qualified professional related to the field of use for such product or products.

3. OSHA Hazardous Substance. Material Safety Data Sheets (MSDS) for OSHA-defined hazardous substances are prepared and supplied by manufacturers and available by contacting Circle C Customer Service. While Circle C believes the information and recommendations contained on the MSDS to be accurate, Circle C makes no warranties with respect to the accuracy of the information or the suitability of the recommendations. You are solely responsible for any reliance on or use of any information, and for use or application of any product. Circle C disclaims any and all liability to any user.

4. Ratings & Reviews. The Site’s Ratings and Reviews feature allows you to rate products using a star system (1 to 5 stars) and/or write a product review based on your personal experience with that product. Ratings & Reviews are screened and filtered for profanity, violence, illegal activities or inappropriate material. Approved product ratings and reviews are posted on the product detail page of the product it is referencing. Product ratings and reviews should be made only by individuals who have actual experience with the product. Approved ratings and reviews will remain visible on the Site product page as long as the product is presented online. Circle C does not endorse any ratings provided on the Site. Contact the Circle C Webmaster for more information regarding Product Ratings & Reviews at [email protected].

5. Warranties. Most products and product options displayed on the Site are available, but in some cases, certain products, product options or other merchandise displayed for sale on the Site may not be immediately available for order. Further product details, including specifications, images, colors, prices and features thereof, may not be an accurate representation of the actual product. All configurations and information generated on the Site are subject to change without notice. Circle C reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. All information of any sort related to the products offered on the Site should be independently confirmed and verified by you when you place your order with an authorized Circle C representative or agent.

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, THE USER SHOULD NOT RELY ON ANY DIMENSION, SPECIFICATION OR INSTALLATION INFORMATION PROVIDED ON THE SITE, AS SUCH INFORMATION MAY BE INACCURATE, INCOMPLETE, OUTDATED AND/OR NOT APPLICABLE TO YOUR PARTICULAR SITUATION.  CIRCLE C SHALL HAVE NO RESPONSIBILITY OR LIABILITY FOR THE ACCURACY OF ANY SUCH INFORMATION, AND YOU, THE USER, ASSUME THE SOLE RISK OF ANY USE AND/OR RELIANCE THEREON.

YOU ACKNOWLEDGE THAT ANY ITEMS ADVERTISED ON THE SITE AND/OR SOLD BY CIRCLE C ARE ACCEPTED "AS IS, WHERE IS, AND WITH ALL FAULTS." CIRCLE C MAKES NO EXPRESS OR IMPLIED WARRANTY OR REPRESENTATION OF ANY KIND OR NATURE WHATSOEVER OTHER THAN TITLE WITH RESPECT TO THE ITEM INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY THAT THE ITEM IS MERCHANTABLE, FIT FOR ANY PARTICULAR PURPOSE OR NONINFRINGING. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, CIRCLE C DISCLAIMS AND YOU HEREBY WAIVE, ALL OTHER WARRANTIES, GUARANTEES OR LIABILITIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO (i) ANY IMPLIED WARRANTY ARISING FROM A COURSE OF PERFORMANCE OR DEALING OR USAGE OF TRADE (ii) ANY WARRANTY AS TO THE CONDITION, DESIGN SUITABILITY, OPERATION, QUALITY OF WORKMANSHIP OR MATERIALS, OR HISTORY OR LEVEL OF USE, MAINTENANCE, SERVICE OR REPAIR, OF THE ITEM, OR (iii) ANY WARRANTY AS TO THE USE, CONDITION (INCLUDING, WITHOUT LIMITATION, THE ABSENCE THEREFROM OF LATENT, INHERENT OR OTHER DEFECTS, WHETHER OR NOT DISCOVERABLE), QUALITY, DESCRIPTION OR SPECIFICATIONS OF THE ITEM.

6. Manufacturer's Warranty. Products and services are the responsibility of the manufacturer or provider of those services and are covered by the warranties offered by such manufacturers or service providers. Please reference the warranty information included with the products or services for information on how to make contact to process all warranty claims.   

C. Ordering Products (back to the top)

1. Terms of Sale. Circle C’s acceptance of any order is subject to your acceptance to all of the terms and conditions set forth in Circle C’s acknowledgment, and your acceptance to these Terms shall be presumed from your receipt of Circle C’s acknowledgment, or from your acceptance of all or any part of the goods or services ordered. No addition or modification of these Terms shall be binding upon Circle C unless agreed to by Circle C in writing. If a purchase order or other correspondence contains terms or conditions contrary to these Terms or any terms and conditions contained in Circle C’s acknowledgment, Circle C’s acceptance of any order shall not be construed as assent to any additional terms and conditions, nor will that constitute a waiver by Circle C of any of the terms and conditions contained in Circle C’s acknowledgment.

2. Pricing. Product prices offered on this Site may vary from other advertised prices due to varying conditions in different geographic markets and areas. Prices may and will vary between the Site and Circle C retail stores and the prices are not guaranteed to be matched at the time of purchase. The prices displayed on the Site are quoted in U.S. dollars and are valid and effective only within the United States and Circle C does not guarantee or provide any warranty regarding the stability or accuracy of any currency exchange rates. Prices shown on the Site do not include any shipping and handling or sales taxes, and if applicable to the order, will be added to your total invoice price. You are responsible for the payment of any shipping and handling charges and state and local sales or use taxes that may apply to your order.

3. Sales Tax Policy. All orders shipped within the borders of the State of Kansas will be charged sales taxed based upon the ship to address of where the order is being delivered. Orders shipped outside of the borders of the State of Kansas will not be charged a sales tax. Any such orders require the customer to remit any and all needed sales and/or uses taxes to their states, county or municipality. Circle C accepts no liability for any orders shipped outside of the State of Kansas.

4. Tax-Exempt Purchases. If you or your organization is considered a tax-exempt organization or purchasing items that qualify for tax-exemption under your local and/or state laws, you must contact Circle C customer service. All applicable forms will be sent to you and until returned to Circle C tax-exempt purchases will not be allowed.

5. Product Suitability. In some cases certain products offered on the Site may be restricted or otherwise illegal as governed by local and state laws, codes or ordinances. Circle C makes every effort to note any such restrictions; however it is your responsibility to ensure that any product purchased by you is permitted to be used in your locality. You agree to indemnify and hold Circle C harmless for any products purchased and delivered to you that are prohibited in your locality.

6. Out of Stock Items. You acknowledge that there may be a period of time after an order has been submitted where the ordered product becomes unavailable.  If a product is not in stock or is otherwise unavailable for shipment following completion of the ordering process, you may choose to cancel your order or continue to place the order subject to the "backordered" status of the product.  Under such circumstances, you agree that we may cancel your order before or after completion of the order process.  Rarely, you may receive a shipping confirmation from us, but the product is no longer available.  You agree that Circle C may rescind its acceptance and cancel your order without penalty if we are unable to ship the product you ordered due to unavailability.  In the event that Circle C cancels an order after a shipping confirmation has been sent to you, Circle C will refund all fees paid by you for the cancelled products.

7. Order Limitations. Orders that are completed on the Site, do not guarantee the acceptance of the order by Circle C. Even if you receive a web order confirmation online or via e-mail, your order may still be reviewed and denied, at the sole discretion of Circle C. Circle C may, at its own discretion, limit or cancel items or quantities purchased per person, per household or per order. Circle C also reserves the right to reject any order you place. These restrictions may include orders placed by the same Site account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail, phone and/or billing address provided at the time the order was made. Circle C reserves the right to limit or prohibit sales to dealers. Circle C reserves the right to discontinue the sale of any product listed on the Site at any time without notice.

8. Paying for Your Order with Credit Cards. You may pay for your orders with the following major credit cards issued in the United States of America. Currently, Circle C accepts Visa®, MasterCard®, Discover® Card and American Express. Credit cards are not charged until the order, or any portion thereof, is shipped. When an order is submitted, Circle C may pre-authorize your order amount with your credit card provider at the time you place the order, which may have an effect on your available credit line. Please contact your credit card provider for more information. Also, please note that the total purchase price of your order will be reserved on your credit card at the time your order is placed and could remain reserved for a total of up to 5 business days, even if your order is cancelled.

9. Paying for Your Order with Charge Account or ACH. You may also pay for orders by billing the order amount to a charge account held by Circle C. The account will be governed by the Terms and Conditions set for in Circle C’s Consumer Credit Application. Your account will be charged at the time the order is submitted and subject to the credit limit placed upon your account by Circle C from time to time. In the event of an order or item cancellation, such amounts will be credited back to your account. You may also choose to pay for your order via Automated Clearing House (ACH) debit withdrawal from a bank account designated by you on Circle C’s ACH Authorization Form and Agreement. The ACH Authorization Form and Agreement terms and conditions will govern the use of the ACH payment option. Your account will not be debited until the order, or any portion thereof, is shipped. Circle C, may at its sole discretion, offer discounts for payments completed with a Circle C Charge Account or via ACH withdrawal.

10. Online Coupons and Promotion Codes. Online coupons and promotions are valid only during the dates specified. Exclusions may apply to any promotion or coupon. Online-only promotions and coupons exclude “in-store only” items, shipping charges and fees, tax, gift cards, special orders, and online parts store purchases. Not valid with any other discounts, coupons or promotions.

11. Gift Card Purchases. Gift Cards, unlike credit cards, are debited at the time an order is placed. Gift Cards will automatically be redeemed to purchase totals up to the total purchase amount (including tax and shipping). In the event the total purchase amount exceeds the value of the Gift Card, you will be required to use another form of payment for the difference, which will be governed by the terms set forth above. In the event of a return (complete or partial) of an order using a Gift Card, the returned amount will first be credited to the credit card and any remaining amount will be provided to you via a new Gift Card sent from Circle C. Processing times for return Gift Cards typically take a minimum of 2-3 weeks. Circle C may, for gift card services, use a third party service provider whose terms and conditions and privacy policy may also apply.

12. Pick-up Orders. Online orders may be scheduled for pick-up by you at one of Circle C’s locations, as designated by you at the time of order. All such orders will be processed with one (1) hour from submission of the order on the Site, provided there is sufficient inventory on hand. Upon complete processing of the order, you will receive a confirmation e-mail from Circle C stating that the order has been processed and is ready for pick-up. In the event that an order cannot be fully processed Circle C will make every possible attempt to contact you regarding the situation and what further actions may be taken. Orders that are picked-up at a Circle C retail location will require you to inspect and sign for the order at the time of pick-up.

13. Shipping. Online orders may be shipped to the location specified at the time of checkout. Orders ship on normal business days, which are Monday through Friday, excluding government holidays. Orders before 2:00 pm Central Standard Time (CST) Monday through Friday will ship the same day the order is placed, provided sufficient inventory is available. Standard delivery times will vary between 2-7 business days, excluding federally observed holidays. Actual shipping time for standard service is based on final destination. Customers that select and pay for next day or 2nd day air services will ship the same day provide the order is placed on or before 2:00 pm CST. Any item that cannot lawfully be shipped via air service will be automatically converted to ground services. Products, such as vaccines and other pharmaceuticals, that require cold shipment and air service will only be shipped Monday through Thursday (this may be altered if a federally recognized holiday will not allow delivery by the next day). Circle C may, at its sole discretion, separate items from orders that contain items that require cold shipment/air services and items that can ship via ground service, and ship items eligible for regular ground service via the same.

14. Shipping via Small Package Common Carrier. Circle C ships orders eligible for Small Package Common Carrier via UPS and/or United States Postal Service (USPS). You may request another carrier by contacting Circle C’s customer service. Additional fees will be assessed on the order for any carrier changes. Circle C reserves the right to change carriers at any time without notification to you. Circle C may also divide your order into multiple shipments through multiple carriers in order to achieve the most economical and timely service possible. Circle C offers shipping to all United States addresses including Alaska and Hawaii. Circle C will ship orders to APO/FPO addresses. Orders that need to be shipped to a P.O. Box or APO/FPO address must be placed by contacting the Circle C’s Customer Service Department at (877-262-6687877-262-6687). Order information such as a billing or shipping address that is inaccurate or incomplete may result in delays. Products cannot be shipped to incomplete addresses. Circle C is not liable for late or lost deliveries. Subject to our Return Policy, please contact the carrier to resolve any credit or adjustments related to delivery failures or delays. Except in cases where the return is the result of an order processing error or the item arrives damaged or defective, original shipping charges are non-refundable and return shipping fees are the responsibility of the customer. Please report items that are damaged or missing within 10 days of delivery.

15. Shipping via Common Carrier Freight Truck (LTL). In rare instances, orders weighing more than 100 lb. or having combined dimensions (LxWxH) that exceed 169 inches may need to be converted to ship over the road via a common carrier freight trailer truck. A customer service agent will contact you if your order is converted to this shipping type. In some cases, additional shipping fees may be required. The freight carrier will contact you to arrange delivery of your order and you, or a designated representative, must be present to inspect and sign for delivery of the order.

16. Signature Required Deliveries. For the safety and protection of your order, orders with a total of $500 or more will be delivered via UPS as “signature required”. This means that the order will require a signature from a representative at the ship to destination acknowledging receipt of the order before it will be delivered.

17. Risk of Loss. All items and products purchased from this Site are made pursuant to a shipment contract provided by a small package delivery carrier or common carrier for LTL shipments. In addition, all items and products purchased from this Site and delivered via Circle C’s Delivery Trucks will also be Free On Board (F.O.B.) Circle C’s warehouse dock. NOTE: The risk of loss and title for all products passes to the customer upon Circle C’s delivery to the carrier, whether Circle C pays for the freight charges or the freight charges are paid for by the customer. All claims for lost or damaged shipments should be directed to the appropriate shipment carrier initially, subject to the return policy in Section D below.

18. Oversize and Hazardous Material Fees. Some products sold on the Site may have weight, dimensional and/or hazardous material restrictions which are considered as additional expense items by our order delivery carriers. Special handling may be required to ensure the product is delivered to you safely. An oversized and/or haz-mat fee may be applied to such products and passed along to the purchaser of these specific products. The amount of the fee will vary by product. In the event of a “Free Shipping” promotion, the oversize and/or haz-mat fee is excluded from the promotion and will be charged as specified.

19. Restocking Fee. Circle C reserves the right to charge a 10% restocking fee for any order returned by you.

20. No Assignment. You shall not assign any order or any interest therein without the prior written consent of Circle C. Any actual or attempted assignment without Circle C’s prior written consent shall entitle Circle C to cancel such order upon notice to customer.

20. Compliance with Import/Export Laws. You represent, warrant, and covenant that the items purchased pursuant to these Terms will not be exported, re-exported, or transferred outside the United States or to any foreign persons unless under full compliance with any law or directive of the United States or the United Nations Security Council, including without limitation, the Trading With the Enemy Act, 50 Section 2401 et seq.; the Export Administration Regulations, 15 C.F.R. Section 768 et seq.; the Arms Export Control Act of 1976, 22 U.S.C. Section 2751 et seq.; and the International Traffic in Arms Regulations, 22 C.F.R. 120-128 and 130 promulgated there under; nor shall You violate or permit the violation of such laws. You further represent, warrant, and covenant that any necessary United States Government export license or other authorization has or will be obtained before exporting, re-exporting, or transferring the items under these Terms outside the United States or to any foreign persons. You acknowledge that exporting, re-exporting, or transferring the items under these Terms to foreign persons is subject to the above regulations regardless if the export occurs in the United States or abroad. You shall defend, indemnify and hold Circle C harmless to the full extent of any claims, demands, losses, damages, cost, lost profits, fines, penalties, attorneys' and other professional fees and court costs, and all other expenses arising from your failure to comply with this clause, or the stated statutes and regulations, as they exist now or may be amended from time to time.

D. Internet Purchases Return and Refund Policy (back to the top)

1. Satisfaction Guaranteed. If you're not completely satisfied with any item you purchase from Circle C, return it to us within thirty (30) days from the date of purchase for a refund of its purchase price. In order to process your return, you will need to contact Circle C’s Returns Department, as stated in Section G, to receive a Return Authorization Number (hereinafter “RAN”). The Returns Department will need your order confirmation in order to review your order and process the RAN. Circle C will then e-mail a RAN Form that you will complete and send with the item(s) being returned. Items being returned may be sent to the returns address as specified in Section G or to any Circle C retail or warehouse location. In order for the return to be processed you must have the RAN Form and all items must be included with their original packaging in unused and unopened condition. All returns will be processed by Circle C’s returns department, therefore even items being returned to a Circle C retail or warehouse location will be forwarded to the Returns Department for processing. Please allow up to 2 weeks from when items are received by the Returns Department for processing. Except in cases where the return is the result of an order processing error or the item arrives damaged or defective, original shipping charges are non-refundable and return shipping fees are your responsibility. Circle C recommends all returns sent via a common carrier (i.e. UPS, FedEx, USPS) using a traceable shipping method allowing you to retain all shipping documents with tracking numbers for proof of delivery to Circle C’s Returns Department. Upon completion of return processing a refund will be made by crediting the original form of payment or via a check from Circle C’s corporate offices. In the event a discrepancy is found with a returned item, a representative from the Returns Department will contact you to discuss the situation and possibility ask for more information. After contacting you for more information, if Circle C finds that a return cannot be allowed all items will be returned to the ship-to address on your original order. Circle C reserves the right to charge a 10% restocking charge on all returns.

2. Shipping Error or Shipping Damage. If you have a return due to shipping error, defect or damage contact Circle C within 10 days of receiving the item(s). Contact the Returns Department at the telephone number or e-mail address identified in Section G and a representative will provide you with simple instructions for returning the item(s) and instructions on the proper handling of the merchandise. Please save the carton and all the packing material as well as the item. Please have the order confirmation, invoice and/or packing slip ready when you call. A copy of the invoice must accompany all returns. A replacement item will be shipped to you once the item being returned has been received. By contacting Circle C regarding a lost delivery and/or returning an item under this Section, you are (a) assigning to Circle C any and all claims you have against the carrier for lost or damaged merchandise and (b) waiving your right to assert a claim against the carrier for such lost or damaged merchandise. In some cases you may be asked to provide pictures of the damaged or incorrect merchandise before Circle C initiates the return process.

3. Manufacturer’s Warranty Returns. If you have a return for an item that has a manufacturer’s defect as covered by such manufacturer’s product warranty such instances will be referred to the manufacturer in question. Contact the Returns Department as specified in Section G and a representative will provide instructions on contacting the manufacturer and handling the situation. You understand that Circle C does not offer any type of extended warranty program; therefore you agree to hold Circle C harmless for any manufacturer’s defect on a product.

4. Returning Orders Shipped Via Common Freight Carrier. Returns for orders delivered via common carrier freight must be initiated by contacting our Returns Department as specified in Section G. For some products, an authorized service center will be contacted to repair the product.

5. Incorrect Shipping Address. In the event a customer enters the incorrect shipping address on an order, Circle C may require the customer to pay for any charges related to modifying the shipping address with the carrier and/or additional shipping charges incurred in order to make the delivery on the order complete. In the event a package is returned to Circle C due to an incorrect address, Circle C will hold the package for five (5) business days. During this time Circle C will attempt to contact the customer to arrange for new shipping instructions and, if applicable, receive payment from customer for additional shipping charges. If Circle C is unable to contact the customer within five (5) business days, Circle C will retain the product and a $30 return service fee will be deducted from any refund owed to the customer.

6. Refusal of Delivery. In the event a customer refuses the delivery of an order from Circle C and such product is returned to Circle C in the original, undamaged, unopened and resalable condition, a $30 return service fee will be deducted from any refund owed to the customer. Shipping charges on any such refused delivery will be completely non-refundable.

E. In-Store Purchases Return and Refund Policy (back to the top)

Our ultimate goal is for you to be completely satisfied with your purchase from Circle C. If you purchase an item from a Circle C location and you are not completely satisfied, you may return it within thirty (30) days to any Circle C location for a refund or exchange within our current return policy guidelines. If you choose to return or exchange your product at one of our retail stores, please bring your receipt or invoice with you to ensure a quick and hassle-free return. Your refund will be processed when the item being returned has been received. Refunds will be made by crediting the original method of payment or in the form of a check from our corporate headquarters. For additional assistance, visit a Circle C location or you may contact our Customer Service Department as specified in Section F and one of our customer service representatives will be glad to recommend alternative return options that may be available.

Form of Original Payment

Form of Refund

 

Cash

Cash*

 

Circle C Charge Account

Credit issued to the charge account.

 

Check and return is less than 10 business days from purchase date

Check mailed from our Corporate Headquarters

 

Check and return is 10 or more days from purchase date

Cash if under $100*. Check if over $100, mailed from our Corporate Headquarters.

 

ACH Debit Withdrawal

Cash if under $100*. Check if over $100, mailed from our Corporate Headquarters.

 

Credit Card

Credit issued to same credit card account

 

Gift Card

Merchandise Return Card

 

*Subject to available cash on hand.

MANAGER APPROVAL IS REQUIRED for any return made without a receipt and/or after 30 days from date of purchase.

If approved, the refund will only be issued in the form of a check mailed from our Corporate Headquarters.

F. Contact Circle C Customer Service (back to the top)

If you have any questions about these Terms or need to contact us for any reason identified herein, you may:

1. Send us a message. Click here.

2. Call (877-262-6687877-262-6687) Monday through Friday 8:00 a.m. – 5:00 p.m. Central Standard Time (CST), except on observed holidays.

3. Send an e-mail to [email protected].

4. Send your request by mail to, Circle C Country Supply, PO Box 103, Bazine, KS 67516; Attn: Customer Service. Please be sure to include the following information:

  • Name
  • Return address
  • E-Mail address if available
  • Telephone number (area code first)
  • Order number
  • Order date
  • Reason for your correspondence

We want your experience at the Site to be as satisfying as possible. The ordering and contact information listed above will provide answers to most of your questions. If you have others, please let us know.

G. Contact Circle C Returns Department (back to the top)

1. Call (877-262-6687877-262-6687) Monday through Friday 8:00 a.m. – 5:00 p.m. Central Standard Time (CST), except on observed holidays. Please have your order confirmation, invoice and/or packing slip.

2. Send an e-mail to [email protected]. Please include the following information:

  • Name
  • Return address
  • E-Mail address
  • Telephone number (area code first)
  • Order number/Invoice number/Packing Slip number
  • Order date
  • Reason for your return(s)

3. All mail correspondence mail be sent to the following address and please include the same information as listed under number two (2) of this section:

Circle C Country Supply
Attn: Returns Department
PO Box 103
Bazine, KS 67516

4. This information will be reiterated on the RAN Form that Circle C sends for all returns. All returns will be shipped to the following address, prepaid by you:

Circle C Country Supply
Attn: Returns Department
507 S. Lawrence
Bazine, KS 67516

H. Digital Millennium Copyright Act Notice (back to the top)

It is the policy of Circle C to respond to claims of copyright infringement. We will promptly process and investigate notices of alleged infringement by third parties and will take appropriate actions under the Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c)(2) (the "DMCA"), where applicable.

Pursuant to the DMCA, notifications of claimed copyright infringement by third parties should be sent to Circle C’s General Counsel at the address and/or e-mail listed below. If you believe that your copyrighted work has been infringed under U.S. copyright law and is accessible on this Site, please notify us by contacting our General Counsel. Even if you believe that the alleged infringing work was not posted by a third party, please send all notifications of claimed copyright infringement to Circle C’s General Counsel listed below.

To be effective under the DMCA, notification of claims of copyright infringement by third parties must be a written communication to Circle C’s General Counsel that includes the following:

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
  3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Circle C to locate the material;
  4. Information reasonably sufficient to permit Circle C to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
  5. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Circle C’s General Counsel for notice of claims of copyright infringement can be reached as follows:

By mail:
Circle C Country Supply
Attn: General Counsel – Copyrights
PO Box 103
Bazine, KS 67516
By e-mail: [email protected]

This contact information is only for reporting claims of copyright infringement. Contact information for other matters is provided elsewhere on this Site.

I. Miscellaneous (back to the top)

1. Force Majeure. Circle C shall not be liable for delay or failure in any of its performance hereunder or a failure of the Site due to causes beyond its reasonable control, including, but not limited to, an act of God, war, terrorism, natural disaster, governmental regulations, communication or utility failures or the failures or acts of third parties.

2. Jurisdiction and Governing Law. These Terms shall be construed, governed and enforced under the laws of the United States and the State of Kansas, without regard to rules governing conflict of laws. You agree that venue for all actions, relating in any manner to these Terms, shall be in a federal or state court of competent jurisdiction located in Ness County, Kansas. Each party hereby consents and submits to the jurisdiction of such courts, and to the extent permitted by law, hereby consents that all services of process may be made by any nationally recognized overnight courier, or by certified or registered mail, postage prepaid and return receipt requested. Each party waives any objection to venue of any action instituted hereunder to the extent that an action is brought in the courts identified above. Each party agrees that a final judgment in any such action shall be conclusive and may be enforced in any other jurisdiction in any manner provided by law.

3. Severability. If any provision hereof is declared invalid by a court of competent jurisdiction, such provision shall be ineffective only to the extent of such invalidity, so that the remainder of that provision and all remaining provisions of these Terms will continue in full force and effect.

4. Waiver. No waiver of any breach of a provision of these Terms shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provision hereof and no waiver shall be effective unless made in writing.

5. Modifications. Circle C may modify these Terms at any time, at its discretion, and modifications are effective upon being posted on the Site. You are responsible for reviewing these Terms to ensure that you are aware of any changes made to the Terms.

All Rights Reserved. All text, images, graphics, animation, videos, music and other materials on the Site are subject to the copyright and other intellectual property rights of Circle C Country Supply, Inc. These materials may not be reproduced, distributed, modified or reposted to other websites without the express written permission of Circle C Country Supply, Inc. or its affiliates.

© Circle C Country Supply, Inc., 2018