Shipping Policy

Circle C Country Supply makes every effort to ship all products as quickly and effectively as possible. Orders placed before 12:00 pm (noon) Central Time will be shipped the same day as placed, excluding weekends and holidays. Circle C ships primarily through FedEx.

Customers can easily see what shipping options are available for a given order. To do this simply add your item or items to your shopping cart. Once items are added you can click on the shopping cart icon located at the top of every page. When you click on the icon a window will open showing you up to 3 items that are in your cart. At the bottom of this pop-up window there is a link that says “View and Edit Cart”. If you click on the “View and Edit Cart” link it will take you into your full shopping cart. Once you are in your full shopping cart there is an area labeled “Summary”. In this area you will see an “Estimate Shipping and Tax” section. If you enter the state and zip code of where your order is to be delivered, our system will calculate all available shipping options, and display them for your selection.

The following is a summary of our shipping options and how each is handled.

Standard Shipping
Customers have the option to choose Standard Shipping for their order. This shipping option is calculated based upon the weight of your order and the destination of where the items are shipping. As stated, orders that are placed before 12:00 pm (noon) Central Time will be shipped the same day. Transit time for Standard Shipping typically runs between 2-5 business days.

Please note: Most items are shipped via FedEx Ground or FedEx Home Delivery, which requires a physical street address for delivery. If you enter a PO Box as your shipping address a Circle C customer service representative may contact you via phone and/or email in order to obtain a physical address. If customer requests the item be shipped to their PO Box, Circle C will make every effort to ship the order via USPS Priority Mail, however additional fees may be incurred and payable by the customer.

If there is a shipping method that you prefer, you may contact Circle C’s customer service at (877-262-6687877-262-6687) or at [email protected]. Circle C will do everything possible to accommodate any such requests, however additional fees may be incurred.

You can click on the links below to see a map of standard delivery times for FedEx Ground.

FedEx Ground Transit Times Map

Free Shipping
Circle C does offer free shipping on most orders of $50 or more. Click the link below to read our free shipping policy.

Free Shipping Policy

Expedited Services
Customers will have the option to select expedited shipping services. These will range from 2 Day Air to Overnight delivery options. Our system will provide you with rates based upon the weight of your order and the destination state and zip code. Orders must be placed by 12:00 pm (noon) Central Time in order to ship out the same day. Orders placed after the cutoff time may not ship until the next business day. Please note that shippers do not count the day the shipment is picked up as a day in transit, so whatever option is chosen the number of days counted starts after the order has been picked up.

Example of Expedited Shipping Misunderstanding: An order is placed at 4:15 pm Central Time on a Wednesday. The customer selected 2 Day Air as the shipping method and is expecting/needing the order by Friday. Since the order was placed later in the day it is unable to go out via air service on Wednesday, so the order is picked up on Thursday. The shipper does not count the pickup day as a day in transit, so the days in transit are Friday and Monday (the final delivery day).

Circle C makes every effort to get all expedited orders shipped out the same business day, even on orders placed after the 12:00 pm (noon) cutoff time. However, shippers are constantly moving up pickup times so that their air delivery guarantees are met. If you are needing a specific expedited option please contact Circle C’s customer service at (877-262-6687877-262-6687) or at [email protected]. Customer service can evaluate the situation and let you know if the order can be shipped out the same business day. Circle C will make every effort to accommodate all expedited shipping requests, but in some cases the air delivery service has already gone out for the day and pickup on the next business day is the only option.

Pharmaceutical Cold Ship
Items that are required to be shipped cold, mainly vaccines and other pharmaceuticals, will be shipped via air service. There is a service fee of $10.00 for all orders that contain an item that requires cold shipment. This service fee applies only to shipping locations within the continental United States. Any orders requiring cold overnight delivery to Hawaii or Alaska will be charged based upon the prevailing air service rates for the weight and destination of the order.

Orders that contain both cold ship items and items that qualify for free shipping, will be shipped for the $10.00 fee. All cold ship items will be shipped via air service, however the other items on the order may be shipped via the most economical method as chosen by Circle C. All tracking numbers and methods related to such shipments will be provided to the customer upon processing.

Orders than contain both cold ship items and heavy/bulky items that DO NOT qualify for free shipping, will be charged based upon the prevailing air service rates for the weight and destination of the order.

Orders of cold ship items totaling $100 or more will ship via air service for free ($10 fee will be waived).

For more information please see our Pharmaceutical Cold Ship Quality Program.

Hazardous Shipping
Some items sold by Circle C may be considered Hazardous Materials and as such are only available for shipment via ground services only. These orders will be shipped via ground service and there will be a $30 Hazardous Shipping Fee applied to your order. Fees will be calculated based upon the weight of the hazardous materials being shipped. Hazardous items may only be shipped within the continental United States.

Orders that contain both hazardous items and items that qualify for free shipping, will be shipped for the Hazardous Shipping Fee as calculated on the order. While all hazardous items will be shipped together via ground service, all items that qualify for free shipping may be shipped via the most economical as chosen by Circle C.

Orders that contain both hazardous items and heavy/bulky items that DO NOT qualify for free shipping, will be charged based upon the prevailing ground service rates for the weight and destination of the order plus the $30 Hazardous Shipping Fee.

© Circle C Country Supply, Inc., 2020